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Return and Refund Policy

Cozyflix Return & Refund Policy
At Cozyflix, we aim to make every event magical — but we understand that plans can change. Please review our return and refund policy below.

Returns
Since Cozyflix is a service-based business, physical returns are not applicable. However, we do allow:

  • Free rescheduling due to weather (must be confirmed at least 5 hours before the event).
     
  • Cancellations made 7 days or more before the scheduled event are eligible for a full refund or rescheduled date.
     

Refunds

  • Full refunds are issued for qualified cancellations and typically processed within 5–7 business days.
     
  • Cancellations made within 48 hours of the event are non-refundable.
     
  • If Cozyflix is unable to deliver the service due to equipment failure or an emergency on our end, a full refund will be issued.
     

How to Request a Refund or Reschedule
To initiate a cancellation, refund, or reschedule:


  1. Email us at: info@thecozyflix.com
     
  2. Include your name, booking date, and reason for the request
     
  3. We’ll respond within 24 hours
     

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